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Shipping Policy

Last updated: October 2025

Thank you for shopping with Firoozeh Art.
We take pride in creating and carefully packaging each handmade product, ensuring that your order arrives safely and beautifully — wherever you are in the world.

This Shipping Policy explains how we handle order processing, delivery, and related matters.

1. Processing Time

Each product is made and packed by hand.

  • Orders are typically processed within 3–7 business days after payment confirmation.

  • For made-to-order or customized pieces, preparation may take longer — we will notify you by email if additional time is required.

  • We do not process or ship orders on weekends or Turkish public holidays.

2. Shipping Locations

We ship from Istanbul, Turkey, to most international destinations.
If you are unsure whether we can ship to your country, please contact us before placing your order.

3. Shipping Methods and Delivery Time

  • Domestic (within Turkey): 1–5 business days after dispatch

  • International: 7–21 business days depending on destination and customs clearance

All orders are shipped via trusted courier or postal services such as PTT, DHL, or UPS, depending on your location and chosen delivery method.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs procedures or local courier delays.

4. Shipping Costs

Shipping costs are calculated based on the delivery address, package weight, and courier service.
The final shipping fee will be shown at checkout or confirmed before your payment through Shopier (our payment partner).

We may offer free or discounted shipping promotions from time to time, which will be clearly announced on our website or social media.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer.
We recommend checking your local customs regulations before placing your order.

6. Tracking

Once your order is shipped, you will receive a tracking number (when available) via email or message.
You can use this number to follow your package’s journey.

7. Delays or Lost Packages

While we do everything possible to ensure timely delivery, occasional delays may occur.
If your order is significantly delayed or appears lost, please contact us and we will assist you in tracking or resolving the issue with the courier.

Firoozeh Art cannot be held responsible for delays caused by:

  • Customs processing

  • Incorrect shipping information provided by the customer

  • Events outside our control (e.g., strikes, weather, natural disasters)

8. Packaging

All items are thoughtfully wrapped and protected using eco-conscious materials whenever possible.
We aim to deliver your handmade purchase safely and beautifully packaged — ready to gift or cherish.

9. Contact

If you have any questions about shipping, please reach out:
📧 firoozeh.ashrafi367@gmail.com
📍 Istanbul, Turkey
🌐 www.firoozehashrafi.com / www.firuzeh.art

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