Terms & Conditions

Welcome to Firoozeh Art.
By accessing or using our website — www.firoozehashrafi.com and www.firuzeh.art — you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully before using our site or making any purchase.

If you do not agree with any part of these Terms, please do not use our website or services.

1. General Information

Firoozeh Art is an independent, handmade brand based in Istanbul, Turkey, offering unique handcrafted bags, accessories, and art pieces.

These Terms apply to all visitors, customers, and users of our website. We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on this page.

2. Use of the Website

By using our website, you agree:

• To use it only for lawful purposes.

• Not to copy, distribute, or misuse any content or images without our written permission.

• Not to attempt to disrupt or interfere with our website’s operation or security.

We retain full rights over the design, images, and content published on this website unless stated otherwise.

3. Products and Availability

All products are handmade and may vary slightly from images shown on the website. These small differences reflect the uniqueness of each piece.

We make every effort to display accurate product descriptions, dimensions, and colors. However, actual colors may vary depending on your device’s screen settings.

Availability is limited — once a piece is sold, it may not be restocked.

4. Pricing and Payment

All prices are listed in Turkish Lira (TRY) unless otherwise stated.

Payments are currently processed manually or through Shopier, a secure third-party payment system that complies with international security standards.

We reserve the right to change prices or correct errors at any time. Any such change will not affect confirmed orders already paid for.

5. Shipping and Delivery

We ship from Istanbul, Turkey, to customers worldwide.
Please refer to our detailed Shipping Policy for information on processing times, shipping costs, and international delivery details.

6. Returns and Refunds

We value your satisfaction and handle returns on a case-by-case basis.
Please read our Return & Refund Policy to understand your options and responsibilities regarding product returns or exchanges.

7. Intellectual Property

All content on this website — including but not limited to text, images, graphics, logos, product designs, and videos — is the intellectual property of Firoozeh Art (unless otherwise credited).

You may not reproduce, redistribute, or use any material from our website for commercial purposes without prior written consent.

8. Limitation of Liability

While we strive to ensure accurate and reliable information, Firoozeh Art cannot guarantee that all website content is free of errors, interruptions, or inaccuracies.

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, including but not limited to shipping delays, lost packages, or third-party service issues.

9. Third-Party Services

Our website may include links or integrations with third-party platforms (such as Shopier, Instagram, or Wix).
We are not responsible for the privacy, content, or actions of these external sites. Please review their terms and policies separately.

10. Privacy and Data Protection

Your privacy is important to us. All information you share is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your personal data.

11. Governing Law

These Terms and Conditions are governed by and interpreted according to the laws of the Republic of Turkey, without regard to conflict of law principles.

Any disputes will be subject to the exclusive jurisdiction of the courts located in Istanbul, Turkey.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 firoozeh.ashrafi367@gmail.com
📍 Istanbul, Turkey
🌐 www.firoozehashrafi.com